No more trips to Dubai Municipality? Here is how

Dubai: Dubai residents can soon skip the trips to Dubai Municipality offices or service centres to access various civic services, thanks to a new Virtual Appointment System launched by the civic body.

The municipality has announced the launch of the first phase of its Virtual Appointment System, designed to improve the customer experience by allowing users to enquire about services and follow up on requests remotely, without the need to visit a service centre.

The initiative aims to simplify access to municipal services, enhance service efficiency, and streamline communication through a user-friendly digital platform.

Customers can book appointments through the municipality's website.

The launch supports the objectives of the Dubai Government’s 360-Degree Services Policy, which seeks to provide seamless, proactive, and integrated government services through unified channels.

Saves 300,000 working hours

he policy also sets a target of delivering 100% of services without requiring customers to be physically present, while reducing government service centre visits and saving over 300,000 working hours annually.

Manal Bin Yaroof, Director of the Customer Happiness Department at Dubai Municipality, stated: “The Virtual Appointment System is a major step forward in our commitment to improving customer experience. It allows residents and businesses to engage with our services more efficiently and conveniently, in ways that suit their schedules and needs. This first phase already covers more than 50% of the services Dubai Municipality provides with a total of 65 services, across the wide range of areas we oversee.”

Expansion of coverage

She added: “We continue to monitor customer feedback to develop the system further and ensure it evolves to meet expectations. The next phases, currently under development, will expand service coverage, and build on our goal of delivering fully integrated, proactive services that contribute to a happier, more efficient and customer-centric experience.”

Dubai Municipality continues to evaluate the needs of its diverse customer base, using these insights to improve and innovate its service offerings in line with international best practices. These efforts underscore the Municipality’s commitment to achieving excellence in government services and improving quality of life for all residents.

Green Ticket Vs Virtual Appointment

In 2018, the municipality had launched an app to issue virtual tokens to customers wanting to avail of the services of its various departments.

As reported by Gulf News earlier, the Green Ticket allows customers to skip the queue at the centres as it facilitates viewing the services provided at DM centres and helps customers to avoid waiting time by booking tickets online, saving time

The Green Ticket app allows users to avail of information about the services provided in different centres of the municipality, choose the closest centre, and get a digital ticket to seek the service.

The app also tells you where to go to apply as it shows the maps of centres and tells you which centre is nearby. It helps you choose a centre with less rush as it shows you how many people are in the queue waiting before you. This was meant to make people’s lives easier as they can plan their visit accordingly.

However, with the Virtual Appointment System, the civic body is going a step ahead by completely avoiding the need for the customers to visit its centres.