Dubai: Dubai’s Roads and Transport Authority (RTA) honoured 250 taxi and limousine drivers on Thursday upon successful completion of the ‘Dubai Way’ training course, run by Dubai College of Tourism at the Department of Tourism and Commerce Marketing (Dubai Tourism).
Dubai Way is the training and engagement platform for anyone in Dubai who has to interact with tourists as part of his or her job. Taxi drivers and limousine chauffeurs received the Dubai Way badge, indicating that they had mastered Dubai Way.
Mohammed Ali Al Awadi, director of drivers’ affairs at RTA’s Public Transport Agency, said: “Dubai Way is an important initiative that bolsters the relationship between RTA and Dubai Tourism and has a key role in supporting and enhancing the performance of taxi drivers and limousine chauffeurs in the emirate.”
He added: “The taxi sector is one of the core ingredients of leveraging the tourism sector of this vibrant city, which welcomes tourists and visitors from all corners of the globe. The programme reflects the fruitful cooperation between government departments in Dubai towards offering clients high-class services that are at par with Dubai’s standards and are best in the industry worldwide,” he added.
Training for tourists
According to RTA, “taxi and limousine drivers inducted in the Dubai Way programme have undergone a training on the history of Dubai, its cultural landmarks and public laws. They were also familiarised with the calendar of annual events and festivities along with the standards of customer services and happiness befitting the visitors and tourists to Dubai.
“The training programme polished their verbal skills, body language, using the right expressions and etiquette, compatible with the high standing of Dubai and the UAE. Dubai Way is critically important for taxi drivers and limousine chauffeurs as they pose as ambassadors of RTA dealing directly with the public. Their attitudes can have a positive impact on the visitors, tourists and residents of Dubai,” Al Awadi noted.