Heavy rains damaged several cars in Dubai on Monday. Image Credit: Clint Egbert/Gulf News

Dubai: Dubai Police have issued 1,000 electronic certificates to owners of vehicles damaged during the rains over the past two days.

Revealing this figure, Khalid Nasser Alrazooqi, Director of the General Department of Artificial Intelligence at Dubai Police, confirmed that the adverse weather conditions in the country had prompted the authorities to introduce a fully-automated “To Whom It May Concern” natural disasters service.

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The service kicked in less than 24 hours ago, allowing users to apply for the certificate through the Dubai Police website and smart app, thus eliminating the need for in-person visits to police stations.

This initiative aligns with the directives of Lieutenant General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, aiming at automating services to ensure the implementation of Dubai’s 360-degree service policy, Alrazooqi said.

Common vehicle damages during rains
Electrical problems related to the engine, lighting, and sensors.
Engine flooding
Tyre issues
Water leakage
Corrosion of exhaust system, brake lines
Fog on the windshield, windows
Braking concerns
Engine flooding
Suspension problems

“Today, with the service being automated, customers no longer need to bring their vehicles to the police station. They simply have to visit the Dubai Police website, apply for the certificate package service, choose the ‘To Whom It May Concern’ service for natural disasters and attach photos of their damaged vehicles. Within five minutes, the certificate is issued electronically for a fee of Dh95,” he said.

"Customers can get more information about the service by calling 901,” he added.

Emergency and non-emergency calls

Meanwhile, Dubai Police received 25,107 calls during the wet spell, with 21,300 calls made to the emergency number 999 and 3,807 calls directed to the Call Centre 901. Additionally, 575 traffic reports were recorded by the force’s Command and Control Centre

Brigadier Mansoor Algargawi, director of the General Department of Administrative Affairs, said the Call Centre (901) received 3,807 calls during the period. The number 901 is designated for receiving non-emergency calls, with Dubai Police addressing any police and security-related questions in Dubai.

“The centre operates with officers and personnel of high professionalism and efficiency to respond quickly and provide an excellent service that exceeds customers’ expectations,” Algargawi said.

Colonel Muhammad Al Muhairi, Director of the Command and Control Centre at the General Department of Operations, clarified that the emergency number (999), which received 21,300 calls during the heavy rains, recording 575 traffic reports during the same period.

He said the centre is fully prepared to receive calls around the clock, ensuring a quick and appropriate response to an emergency situation or report, whether during official working hours or on holidays, as the safety and security of individuals is top priority for Dubai Police.