Saudi Arabia offers free Nusuk App access without Internet or data for Umrah, Hajj pilgrims

Free data-free services include permits, train bookings, Nusuk maps, and inquiries

Last updated: August 08, 2025 | 05:21

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Applicants can now use Nusuk App for Hajj and Umrah services without Internet connection, or mobile data connection. Illustrative image.

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Dubai: In a move aimed at easing the pilgrimage experience and advancing digital access, Saudi Arabia’s Ministry of Hajj and Umrah has launched a new feature enabling full access to the Nusuk app without consuming internet data, in cooperation with Saudi telecom providers stc, Mobily and Zain, Saudi Press Agency (SPA) said on Thursday.

The initiative offers citizens, residents and visitors full use of the app’s services without requiring an active internet connection or data plan.

“This initiative allows seamless access to all services offered through the Nusuk app, including issuing permits and making reservations,” said Dr. Ghassan Al Nuwaimi, the ministry’s spokesperson.

Also Read: Saudi Arabia: Nusuk app unveils new features to enhance pilgrim experience in Mecca and Medina

“The initiative is part of our wider strategy to enhance ease the journey and digital experience for Hajj and Umrah pilgrims.”

Among the services now available free of data charges are the issuance of permits to visit Al Rawdah Al Sharifah, booking tickets on the Haramain High-Speed Railway, navigating via Nusuk maps, submitting inquiries or reports, and using the AI-powered “Nusuk AI” assistant.

Also Read: Saudi Arabia: Now you can get Hajj completion certificate via Nusuk app

Ahmed Al Maiman, CEO of Nusuk, said the collaboration marks a significant advancement in digital transformation, helping to streamline the pilgrimage journey.

“This will improve crowd management, reduce the number of lost visitors, and expedite permit verification,” he said.

The ministry underscored that the initiative is part of a broader commitment to building a comprehensive technical infrastructure for Hajj and Umrah services — one that ensures universal, barrier-free access to all pilgrims and visitors.

Khitam Al AmirChief News Editor

With over 30 years of journalistic experience spanning from Jordan to the UAE, Khitam has spent the past 22 years reporting on national and regional news from Dubai, with a strong focus on the UAE, GCC and broader Arab affairs. As Chief News Editor, she brings extensive expertise in delivering breaking and engaging news to readers. Beginning her tenure as a translator, she advanced through roles as Senior Translator and Chief Translator before transitioning to editorial positions, culminating in her current leadership role. Her responsibilities encompass monitoring breaking news across the UAE and the broader Arab region, ensuring timely and accurate dissemination to the public. Born into a family of journalists, Khitam's passion for news was ignited early in life. A defining moment in her youth occurred in September 1985 when she had the opportunity to converse with the late British Prime Minister Margaret Thatcher during her visit to a Palestinian refugee camp north of Amman. During this encounter, Khitam shared her family's experiences of displacement from their home in Palestine and their subsequent refuge in Jordan. This poignant interaction not only deepened her understanding of geopolitical issues but also solidified her commitment to pursuing a career in journalism, aiming to shed light on the stories of those affected by regional conflicts. Khitam’s commitment to accurate and timely reporting drives her to seek out news that interests readers, making her a trusted source for news on the UAE and the broader Gulf region.