Sharjah Police completes over 1.3 million transactions in a Year

Sharjah Police recorded an outstanding 97.8 per cent  customer happiness rate in 2024 for their traffic, criminal, and community services. This milestone highlights the police force’s ongoing commitment to improving public services, staying in step with community needs, and helping enhance the quality of life for residents.

Colonel Dr. Sameh Khamis Al Halyan, Director of Strategy and Institutional Excellence, said "We are proud of what we achieved in 2024. The numbers show a 12.69 per cent increase in the use of digital channels compared to 2023, with 84.37per cent  of all transactions now completed digitally. This proves the success of our move towards fully smart services that are available around the clock, easy to access, and simple to use—no need to visit service centers anymore. It’s a big step forward in improving efficiency nd creating a smooth, customer-friendly experience."

Colonel  Al Halyan said  that Sharjah Police completed over 1.3 million transactions last year. At customer happiness centers, the average service time was just 59 seconds, with waiting times as low as 33 seconds—a clear sign of fast, efficient service and a highly responsive team.

Colonel Al Halyan emphasised that these results reflect Sharjah Police’s success in modernising government services, delivering real value to the public, and raising overall performance levels. He pointed out that this progress is the result of strong teamwork, close coordination between departments, and continuous investment in digital solutions and the latest technologies—all with the goal of providing outstanding, reliable services that truly meet people’s needs.