Abu Dhabi to cover hotel costs for stranded guests

DCT Abu Dhabi directs hotels to extend stays and cover extra costs

Last updated:
Nivetha Dayanand, Assistant Business Editor
Abu Dhabi moves to protect stranded hotel guests.
Abu Dhabi moves to protect stranded hotel guests.
WAM

Dubai: Abu Dhabi authorities have instructed hotels across the emirate to extend the stays of guests who are unable to travel due to the current circumstances, with the government confirming it will cover the cost of the additional nights.

The directive was issued through a formal circular by the Department of Culture and Tourism Abu Dhabi to hotel operators, signalling a coordinated response to protect international visitors and prevent travellers from being left without accommodation.

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Stay extensions until departure

The circular referenced Law No. 8 of 2018, which established the Department of Culture and Tourism Abu Dhabi and granted it the mandate to develop and oversee the emirate's tourism sector.

“In light of the current circumstances and given that some guests have reached their check out date but are unable to travel for reasons beyond their control, you are kindly requested to extend their stay until they are able to depart,” the circular stated.

Hotels were instructed to allow affected guests to remain in their rooms beyond their original booking dates if they are unable to leave the country.

Government to bear additional costs

The department confirmed that the financial burden of extended stays will not fall on guests or hotel operators.

“The cost of the extended stay will be covered by DCT Abu Dhabi,” the circular said.

Hotels were asked to submit all related invoices directly to the department via the dedicated email address bcmoperations@dctabudhabi.ae.

For further clarification, properties were advised to contact the Business Continuity Team on 026576283.

The directive ensures that visitors are not required to vacate accommodation during a period when travel options remain uncertain, easing immediate financial pressure on travellers who may otherwise face unexpected expenses.

By absorbing the cost of extended stays, authorities have moved to stabilise the hospitality sector while protecting the emirate’s reputation as a safe and reliable destination for international visitors.

Nivetha Dayanand
Nivetha DayanandAssistant Business Editor
Nivetha Dayanand is Assistant Business Editor at Gulf News, covering aviation, financial markets and commodities. A business and financial journalist with a strong interest in multimedia storytelling, she regularly takes complex financial and economic subjects beyond the written word, producing explainer videos that make them easier for a wider audience to understand. Nivetha has interviewed senior policymakers, business leaders and global financial figures both on and off camera. Her past guests include UAE Minister of Economy and Tourism Abdulla bin Touq Al Marri, Khaled bin Alwaleed Al Saud, a member of the House of Saud and the founder and CEO of KBW Ventures, Jihad Azour, Director of the Middle East and Central Asia Department at the International Monetary Fund and Indian ministers Hardeep Singh Puri and N. Chandrababu Naidu. She has also hosted and moderated panels, conferences and awards shows, bringing her newsroom experience to live conversations on business, finance and the economy. An Erasmus Mundus journalism alum, Nivetha is drawn to stories that affect people directly and to reporting that gives a platform to voices that might otherwise go unheard. She was among the first journalists to speak to Petrofac employees in the UAE about unpaid salaries, broke the news of the planned demolition of Dubai’s well-known “Toyota Building”, and helped set the record straight on widely circulated claims that a giant replica of the Moon was coming to Dubai. More recently, her exclusive interview with EDGE Group CEO Hamad Al Marar revealed how the UAE-based defence group deployed its systems along the country’s shore border and established a geofence around the UAE within 48 hours of the February 28 escalation. Prior to joining Gulf News, Nivetha worked at ITP Media, where she helped launch Finance Middle East, a new publication covering the region’s financial sector. Her role spanned reporting and editing, video production, interviews and events. Across print, digital, and video, she focuses on finding the people behind business stories and explaining why those stories matter to the audience reading or watching them.
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