Saudi Arabia suspends four Umrah firms, fines others over pilgrim housing violations

Dubai: The Saudi Ministry of Hajj and Umrah has suspended four Umrah companies and imposed financial penalties on several others after uncovering violations related to inadequate accommodation services for pilgrims.

The disciplinary measures follow a series of unannounced field inspections conducted to ensure Umrah service providers are meeting the contractual obligations outlined in their approved programmes. The ministry found that a number of companies had failed to deliver the housing standards promised to pilgrims, in breach of prior agreements.

“These violations contradict the service commitments agreed upon with providers and are not aligned with the standards we expect for pilgrims,” the ministry said in a statement. “Ensuring the comfort, safety, and dignity of pilgrims remains our top priority.”

The penalties vary depending on the severity and recurrence of each violation. In addition to the suspension of four firms, other companies were fined, though the ministry did not disclose the exact amounts.

The Ministry of Hajj and Umrah reiterated its commitment to enforcing strict compliance across the sector. “Negligence or failure to meet contractual duties will result in firm legal consequences,” the statement added.

The inspections are part of ongoing efforts by Saudi authorities to elevate the overall experience of pilgrims visiting the Two Holy Mosques, particularly in light of the Kingdom’s goals to expand and enhance religious tourism under Vision 2030.

The ministry urged all licensed companies to adhere to the approved regulations and timelines, stressing the importance of delivering high-quality services throughout every phase of the pilgrim’s journey.