NAT AMER CENTRE-1601615333198
Officials at Amer Centre can be contacted to get issues with entry approvals addressed Image Credit: Virendra Saklani/ Gulf News

Dubai: Dubai residents who have been stranded outside the UAE for more than six months but hold a valid residency visa can return to the country, an official at General Directorate of Residency and Foreigners Affairs (DGRFA) in Dubai, told Gulf News.

See more

Major Salim Bin Ali, Director of the Amer Department for the Happiness of Customers at the GDRFA in Dubai, said that Dubai residents who have been stuck outside the country for more than six months due to the outbreak of COVID-19 can enter the country without any issues. “Residents with valid residency in the system can enter the country without a problem if the air space between the UAE and the country they are staying is open,” he noted.

NAT 200921 GDRFA CE008-1601615329404
Major Salim M Bin Ali Image Credit: Clint Egbert/Gulf News

He pointed out that sometimes, applications for entry approvals may be rejected if the system is closed or the visa cancelled. “In such cases, if the approval is rejected or it is mentioned that your residency is blocked, contact our call centre and we will investigate the case or address any other issue. If a return approval is granted, you can re-enter the country normally,” Maj Bin Ali added.

Maj Bin Ali said residents outside the country can call Amer centres on 0097143139999 or send an email at

Read earlier interviews in the series