The Game becomes first UAE lottery operator to secure global responsible gaming standard

Dubai: The UAE Lottery has awarded over Dh165 million in prizes to more than 800,000 players since its launch, the operator announced on Tuesday while revealing it has achieved Level 2 certification under the World Lottery Association's Responsible Gaming Framework.
The Game LLC, which operates The UAE Lottery and is a member of the World Lottery Association (WLA), said it is the only licensed lottery operator in the UAE to achieve this certification, marking a significant milestone in the country's nascent lottery sector.
The certification, supported by DigitalRG, represents progress from foundational responsible gaming principles toward a more structured programme with governance, processes and accountability implemented across the organisation.
A spokesperson for The UAE Lottery said: "This certification marks a step forward in how The UAE Lottery is operated, with responsible play embedded into the programme as it grows. After attaining membership of the World Lottery Association, we focused on further strengthening our alignment with international best practices, leading to the achievement of WLA Responsible Gaming Level 2 certification."
The spokesperson added: "As an entity licensed by the GCGRA to operate the UAE's first and only federally licensed lottery, this certification reflects our commitment to clear player safeguards and continuous improvement as the lottery continues to grow. Our goal is simple. We want to keep the experience exciting while making sure players have the guidance and support they need."
With weekly draws now part of the portfolio, anticipation continues to build with every new chance to win. The WLA Level 2 certification is a widely recognised global benchmark in the lottery sector and supports confidence in how responsible play is managed as participation grows.
The Level 2 submission was reviewed by an Independent Assessment Panel, which evaluated The Game LLC's plans to strengthen its responsible gaming programme following a self-assessment and gap analysis, as well as its priorities for future development.
The submission demonstrated how the responsible gaming programme addresses the WLA Responsible Gaming Principles across key areas including research, employee training, retailer programme, game design, remote channels, player education, treatment referral, stakeholder engagement, and reporting and measurement.
The UAE Lottery is regulated by the General Commercial Gaming Regulatory Authority (GCGRA), the UAE's federal commercial gaming regulator. The Game LLC was awarded the UAE's first-ever national lottery licence in July 2024.
The UAE Lottery initially offered a top prize of Dh100 million, which has been won only once since the lottery's launch in November 2024. The historic win by Indian expat Anilkumar Bolla made headlines in October 2025 as the first major jackpot claimed in the UAE's federally licensed lottery.
However, no player has yet claimed the new jackpot Dh30 million and the second prize Dh5 million in the new weekly format of the lottery which began in December 2025.