Dubai: Motorists can now nominate another person to get their work-related to vehicle licensing done as the Roads and Transport Authority (RTA) launches a new security system.
The new service, called the Personal Appearance Service, requires customers to attend Customer Service Centres just once to register their details in full.
Following registration a short text message will be sent to their mobile phones conveying a Personal Identification Number (PIN) enabling the customer to dispatch a person on their behalf to process various transactions related to vehicle licensing.
“The new service is considered the first of its kind across the region enabling the processing of business applications and transactions in a smooth manner without obliging the concerned individual to attend in person.
"This process will be applied after completing registration of the customer’s details in full at the centres, and sending an SMS to the concerned customer conveying a PIN through which the customer can delegate anyone deemed appropriate to process his or her transaction,” said Mohammad Abdul Karim Nimaat, Director of Vehicles Licensing at the RTA’s Licensing Agency,
He added that once used the PIN will be abolished and a new PIN will be issued for another transaction in order to ensure a higher degree of security.
All matters relating to vehicle licensing such as registration, export, vehicle transfer, transport, and selling vehicle number plates can be processed through the new system.
He said that the one-time attendance service at service centres has other benefits including exempting customers from going through the previous procedure — the preparation of a Power of Attorney from the Notary Public authorising another person to undertake the tasks and perform various transactions.
