Dubai: The Ministry of Health and Prevention (MoHAP) has launched an “Easy Payment Initiative,” allowing customers to pay for the ministry’s services in instalments using credit cards issued by eight local banks. The new initiative aims to offer customers greater financial flexibility and convenience by providing easy payment options.
The “Easy Payment” plan enables holders of credit cards issued by some local banks to pay for Ministry services in convenient instalments, the Ministry announced on Tuesday.
“The terms and conditions set by the banks regarding profit rates, instalment periods, and minimum payments apply, enhancing customer satisfaction and positivity. Cardholders can apply for the easy payment plan directly through the bank’s call centre or other available channels,” it stated.
The Ministry said it has partnered with the following banks: Abu Dhabi Islamic Bank, Abu Dhabi Commercial Bank, Commercial Bank of Dubai, Ajman Bank, Emirates Islamic Bank, Emirates NBD, Sharjah Islamic Bank, and Dubai Islamic Bank.
How it works
According to the Ministry’s website, the initiative allows individual and corporate customers with credit cards issued by participating banks to pay the ministry’s service fees in installments over three, six, nine, or 12 months for amounts of Dh1,000 or more. More details about the scheme can be found on the Ministry’s website.
By facilitating easier management of financial obligations, the ministry said the “Easy Payment Initiative” is set to improve the overall quality of life in the community and underscore the Ministry’s commitment to enhancing customer well-being. Additionally, it enhances the customer experience when interacting with the Ministry’s services.
“This Initiative also aligns with the Ministry’s strategic plans to embrace innovative financial solutions that leverage technological developments, ensuring the highest standards of efficiency and transparency.”
Customer needs
Through the initiative, the Ministry looks forward to establishing a flexible and interactive environment that efficiently meets customer needs.
By offering plans such as the “Easy Payment” the Ministry said it continues to lead as the first federal government entity to initiate and streamline financial payment procedures. “This represents a significant stride towards achieving sustainable development goals and improving the quality of life for community members.”
With the introduction of the “Easy Payment”, the ministry said it is setting new benchmarks for efficiency in government services.
“It paves the way for smoother and more convenient financial experiences, envisioning a future where government financial transactions are not burdensome but rather part of solutions that support the aspirations and well-being of customers.”
Positive customer experience
Abdullah Ahmed Ahli, acting assistant undersecretary for the Support Services Sector, said: “With the launch of the Easy Payment Initiative, the Ministry of Health and Prevention opens a new gateway to streamlined services, merging innovation with government service delivery to ensure a seamless and satisfying experience for all.”
Amna Al Mandous, head of the Revenue Section, highlighted that the ministry is offering customers the option to pay for its services in installments tailored to their financial obligations. She stressed that the Ministry is committed to providing simple and innovative financial solutions to meet customer needs while simplifying and enhancing every interaction with its customers.
