Humaid Al Qutami and Maj Gen Mohammad Al Merri are briefed on the centre’s services after inaugurating it yesterday. The centre works in collaboration with GDRFA. Image Credit: WAM

Dubai: The newly established ‘Happiness Centre’ at Latifa Hospital in Dubai has started receiving customers aimed to achieve their satisfaction and happiness by simplifying a number of services at a one-stop destination.

The centre was inaugurated yesterday by Humaid Al Qutami, chairman of the Board and director-general of Dubai Health Authority (DHA).

The services provided at the Happiness Centre include issuing birth certificates, health cards, medical reports, appointment registration and booking, pharmaceutical services and registration of newborns in collaboration with the General Directorate of Residency and Foreigners Affairs (GDRFA).

Al Qutami, along with Maj Gen Mohammad Al Merri, director-general of GDRFA, toured the new centre, which has the capacity to cater to 400 customers a day.

“The concept of happiness that is adopted by UAE and Dubai represents one of the primary performance indicators of DHA. To achieve customer satisfaction and happiness DHA has been developing its facilities, staff capabilities and services,” Al Qutami.

Al Qutami thanked the GDRFA for allocating a unit within the centre to register newborns, making it DHA’s strategic partner in achieving customer satisfaction and happiness.

“The unit reflects the strong relations and partnerships between the authority and other concerned organisations to fulfil Dubai’s future goals,” said Al Qutami.

Dr Mona Tahlak, CEO of Latifa Hospital, said the centre is considered one of the most advanced facilities as it is being run by experienced staff that has been trained to deal with customers. She added that it is also equipped with the latest technology to complete procedures in the fastest period possible.