Ashraf Ismail, Managing Director of Joint Commission International’s Middle East office, tells GN Focus benchmarking is the way forward
Patients should be empowered to say something when they spot a safety lapse in the hospital. JCI has the well-known Speak Up Initiative to educate patients to ensure they get the best and safest care and how to approach a health-care provider if they think something isn’t quite right. Cooperation between patients and health-care providers should be a critical component of the patient safety strategy in any hospital.
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