Emirates ID to add five new languages to its website
Decision to add new languages was part of efforts to make services more accessible to the various nationalities residing in the UAE
ABU DHABI: The Emirates Identity Authority (Emirates ID) has announced that it will add five more languages - Malayalam, Urdu, Tagalog, Russian and Mandarin - to its website, offering information and guidance on procedures. This is in addition to the two languages already in place, Arabic and English.
The Emirates ID said the decision to add new languages to its website was part of its efforts to make its services easier and more accessible to the various nationalities residing in the country.
Abdulaziz Al Maamari, Director of Government and Social Communication at the Emirates ID, said the decision came as a result of surveys and studies on the number and types of visitors to the website, the departments and services most frequently browsed and the queries and clarifications most sought. “In the year 2014, nine millions visits from inside and outside the UAE happened on the website, by people speaking around ten languages,” he explained.
Al Maamari said the Emirates ID had already brought about a quantum leap in its communication efforts with its customers through the 14 channels of communication, including the website, social media platforms, and the round-the-clock call centre. “This new initiative, we hope, will bring us further close to our customers,” he concluded.
