Archive image of Central Operations Room at Sharjah Police General Command Image Credit: Sharjah Police

Sharjah: The Central Operations Room at the Sharjah Police General Command handled 58,593 calls during the Eid Al Fitr holiday last week. This included more than 8,000 non-emergency calls.

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Colonel Dr Jassim bin Hadda Al Suwaidi said the operations room had raised its state of readiness since the beginning of the holiday, and worked to coordinate all efforts between it and other operations rooms in the central and eastern regions.

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Col Al Suwaidi added that the operations room received many calls through the 999 number designated exclusively for receiving emergency reports. Calls that are not of an emergency nature should not be made on this number as it can affect the response time for serious matters, he said.

The official pointed out that the 901 call centre, which also operates around the clock, is dedicated to meeting the needs of customers, responding to all inquiries, providing all information, and receiving non-emergency comments and reports from all members of society.

Col Al Suwaidi called for the importance of determining the type of report before communicating with the operations room so that the service is provided in a manner that the customer is satisfied with.