Ajman Police launches 24/7 smart assistant on WhatsApp

From traffic files to Police reports —new AI platform can handle it all

Last updated: July 01, 2025 | 14:35

Aghaddir Ali, Senior Reporter

2 MIN READ

The new service replaces the traditional 901 call center with a faster, smarter, and more convenient communication channel.

Ajman Police

Ajman: Ajman Police has taken a major step toward smarter services with the launch of a new artificial intelligence platform called AJP AI. Introduced by Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, the platform is designed to handle non-emergency inquiries from the public — all via WhatsApp at 800901.

This new service replaces the traditional 901 call center with a faster, smarter, and more convenient communication channel. It’s part of Ajman Police’s ongoing efforts to enhance digital services and simplify access for the community.

Also Read: Police deploy drones for security and traffic missions in Ajman

“This platform supports the UAE’s goals of improving government services and meeting public needs,” said Major General Al Nuaimi. “We worked closely with leading tech partners to develop a system that is fast, intuitive, and fully integrated with Ajman Police’s smart services.”

Powered by artificial intelligence and machine learning, the system can understand both written and voice messages. It responds in multiple languages — including various Arabic dialects — delivering clear and accurate answers. Whether you’re typing a message or sending a voice note, the AI responds instantly via WhatsApp, 24/7.

Colonel Hisham Abdullah Abu Shehab, Director of Operations at Ajman Police, described the platform as a game-changer.

“People can now get instant answers to a wide range of queries — from traffic services like opening a traffic file or renewing vehicle registration, to criminal services such as filing a police report or applying for a clearance certificate,” he said. “It also supports community services and general inquiries — without the need to speak to a human agent.”

Also Read: Police tackle traffic jams on Al Ittihad Street in Ajman

This launch marks just the beginning. According to Colonel Abu Shehab, this is the first phase of integrating AI across police services. Ajman Police plans to expand the platform’s capabilities as part of its vision for a fully smart police force.

He encouraged the public to try the new service by messaging 800901 on WhatsApp.

“It’s a smarter, faster way to get your questions answered — anytime, anywhere,” he added.

Aghaddir AliSenior Reporter

Aghaddir is a senior news reporter at Gulf News with more than a decade of experience covering the UAE’s most pressing developments. Known for her sharp eye for detail and deep expertise in the country’s legal and security systems, Aghaddir delivers journalism that clarifies complex issues and informs public discourse. While based in Sharjah, she also covers Dubai and the northern emirates. She leads daily reporting with a strong focus on breaking news, law enforcement, courts, crime, and legislation. Her work also spans education, public safety, environmental issues, and compelling community and adventure features. Aghaddir’s investigative stories engage readers in meaningful conversations about the nation’s evolving challenges and opportunities. Her interests include public policy, judicial affairs, social issues, healthcare, and governance, and her body of work reflects a commitment to accurate, impactful, and socially relevant journalism. She has established herself as a reliable and trusted voice in the region's media.