Abu Dhabi: An Abu Dhabi resident has received a Dh10,000 bill on an etisalat account, which he claims was deactivated way back in 2007.
“I am shocked beyond words. I cancelled this account long ago. I am not even an etisalat customer now,” said Pakistani Asif Khan.
A safety manager in Abu Dhabi, Khan got a message from the debt collection agency Tahseel last week on etisalat’s behalf asking him to pay up an outstanding amount of Dh10,364.14 immediately.
“There is an outstanding amount of Dh10364.14 overdue for payment on your Etisalat account number 421440743-0. Kindly make the payment immediately or call 06-593 4843,” read the SMS sent by Tahseel.
“This is appalling. They are sending me the bill eight years after I cancelled the account. So what were they doing all these years?” asked the irate customer.
Khan said he has not filed any complaint with the telecommunication provider but is willing to go to court to prove his case.
According to an etisalat spokesperson, Asif Khan made his last payment in August 2010. “He did not ask to cancel the connection, therefore the service [which carried a rental charge remained active]. The connection is ceased in the system only when the customer delivers the devices back to etisalat and cancels the service,” said etisalat in a statement to XPRESS.