Dubai: The Roads and Transport Authority (RTA) in Dubai has launched a Smart Customers Service Centre that operates 24/7, which it said was the first of its type in the government of Dubai.

The centre, located within Umm Al Ramool Customers Happiness Centre, was launched by Mattar Al Tayer, director-general and chairman of the board of executive directors of the RTA.

The unmanned centre has two self-service machines (Smart Kiosks) that provide a range of services for licensing of drivers and vehicles, as well as services related to NOCs (No Objection Certificates). It also has a top-up machine for Salik and related inquiries, and an ATM enabling clients to use their eWallets with the RTA. There is also a corner equipped with computers to enable companies to submit their transactions to the RTA, as well as a vending machine that serves beverages and snacks.


“The way to achieve this objective is to deliver services that surpass customers’ expectations and make people happier. The RTA has a firm commitment to improving services, simplifying procedures and saving transaction processing time to bring it at par with the top international practices,” said Al Tayer.

Al Tayer was briefed by RTA officials Yousuf Al Rida, CEO of Corporate Administrative Support Services Sector, and Ahmad Mahboub, executive director of Customers Service, about the new centre.

Since their launch in 2014, other self-service machines at Umm Al Ramool Customers Happiness Centre Municipality holds diving event to clean up Dubai Creek have processed more than 16,000 transactions. During the first quarter of this year, about 2,518 transactions were processed. Self-service machines offer a host of services, such as inquiry and payment of fines, and the renewal or replacement of lost or damaged driver licences and vehicle registration cards. It also offers an array of certificates for drivers and vehicles and enables the renewal of seasonal parking cards of all types.

During the first quarter of this year, the Umm Al Ramool centre was visited by 29,000 clients, and the average processing time of transactions was 2.5 minutes. The centre recorded a punctuality rate in excess of 90 per cent, and its Happiness Index amounted to 95 per cent.

 
Smart Customers Service Centre
■ Two self-service machines (Smart Kiosks) available
■ Service include transaction related to licensing of drivers and vehicles
■ NOCs (No Objection Certificates)
■ A top-up machine for Salik and related inquiries
■ An ATM enabling clients to use their eWallets with the RTA
■ A section for companies to submit their transactions to the RTA
■ A vending machine that serves beverages and snacks