Taptap Send pauses UAE money transfers for system upgrade

Remittance firm says transfers are safe and service will resume soon after upgrade

Last updated:
Nivetha Dayanand, Assistant Business Editor
Taptap Send confirmed that the move is temporary and that customers’ funds remain secure.
Taptap Send confirmed that the move is temporary and that customers’ funds remain secure.
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Dubai: Popular remittance app Taptap Send has temporarily paused money transfers from the UAE, citing system upgrades aimed at improving service quality and reliability.

In a statement to Gulf News, the company said, “We understand how important this account is to you and sincerely apologize for the inconvenience. We wanted to let you know that transfers from the UAE are temporarily paused while we upgrade our service. This is a short-term pause, and we’ll notify you as soon as transfers are available again.”

Taptap Send confirmed that the move is temporary and that customers’ funds remain secure. “Please rest assured that any transfers you’ve already sent are completely safe, and you can still access your account as usual,” the company added.

The app, which enables instant, low-cost mobile transfers to developing markets, has grown rapidly since its launch, becoming a key player in the remittance space used by expatriates across the Gulf.

In 2021, the company raised $65 million in Series B funding led by Spark Capital, with participation from investors including Reid Hoffman and Canaan Partners. The investment was aimed at expanding into new markets and improving transaction efficiency. Taptap Send said at the time that the funding would help it “increase the quality of service, improve speed while lowering cost, and help users with their financial needs, independent of borders.”

Taptap Send has not disclosed a specific date for when UAE transfers will resume but said customers will be notified once the upgrade is complete.

Nivetha Dayanand
Nivetha DayanandAssistant Business Editor
Nivetha Dayanand is Assistant Business Editor at Gulf News, covering aviation, financial markets and commodities. A business and financial journalist with a strong interest in multimedia storytelling, she regularly takes complex financial and economic subjects beyond the written word, producing explainer videos that make them easier for a wider audience to understand. Nivetha has interviewed senior policymakers, business leaders and global financial figures both on and off camera. Her past guests include UAE Minister of Economy and Tourism Abdulla bin Touq Al Marri, Khaled bin Alwaleed Al Saud, a member of the House of Saud and the founder and CEO of KBW Ventures, Jihad Azour, Director of the Middle East and Central Asia Department at the International Monetary Fund and Indian ministers Hardeep Singh Puri and N. Chandrababu Naidu. She has also hosted and moderated panels, conferences and awards shows, bringing her newsroom experience to live conversations on business, finance and the economy. An Erasmus Mundus journalism alum, Nivetha is drawn to stories that affect people directly and to reporting that gives a platform to voices that might otherwise go unheard. She was among the first journalists to speak to Petrofac employees in the UAE about unpaid salaries, broke the news of the planned demolition of Dubai’s well-known “Toyota Building”, and helped set the record straight on widely circulated claims that a giant replica of the Moon was coming to Dubai. More recently, her exclusive interview with EDGE Group CEO Hamad Al Marar revealed how the UAE-based defence group deployed its systems along the country’s shore border and established a geofence around the UAE within 48 hours of the February 28 escalation. Prior to joining Gulf News, Nivetha worked at ITP Media, where she helped launch Finance Middle East, a new publication covering the region’s financial sector. Her role spanned reporting and editing, video production, interviews and events. Across print, digital, and video, she focuses on finding the people behind business stories and explaining why those stories matter to the audience reading or watching them.
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