Emirates NBD UAE fraud
With back-to-back crises stalking businesses worldwide, their inbuilt resilience needs to come into play more often. Image Credit: Shutterstock

More than ever, if there is one value that needs to be recharged, refreshed, and reinforced, it’s resilience. Data from the US Bureau of Labor Statistics show that approximately 20 per cent of new businesses fail during the first two years, close to half during the first five years, and almost two-thirds during the first 10 years. That’s a staggering number.

Whether it is in personal life, or in the world of business and politics, the most complex animal to be tackled is vulnerability when faced with difficult and complex situations. At all times, one of the most understated and forgotten values that comes to assist us is resilience.

If there is an urgent need for a structured program to be taught at all levels across the world, it is to build resilience capabilities. Those of us who have lived through difficult times, or been pre-conditioned and trained to be resilient, can avoid taking any compromising path that may cause undue risk. Resilience can and does foster purpose-driven unity to keep not only families but also core teams in organizations as well as nations together. Resilience hugely aids to reengineer ourselves when faced with a curveball and empowers many of us to refocus on creating value even in a crisis.

That crucial first step

When survival is at stake, resilience and clarity of intention become the much-needed lifeboat in choppy waters. And the very first step is at being mentally resilient.

At the organizational level, allowing us to focus on our collective competencies amid chaos, and be guided by our ikigai will prevent the erosion of time, attention, and other scarce resources across multiple initiatives. It also conditions senior management against defensive capital-saving measures when the need of the hour is greater investment for business continuity.

Therefore, investment of time, money and energy in resilience planning can be an important determinant at a time when business continuity plans have become the talk of every enterprise. More so, when all discussions are about political and economic crisis, food and energy crisis, inflation, and a ‘funding winter’.

Redeem brand equity

The reward for resilience is not only an invaluable experience but also another shot at building greater personal and corporate brand equity through trust and reputation. Something very sorely needed in today’s environment. This then brings us to the second and equally importantly needed mantra – fraud management.

With the oncoming superfast juggernaut of AI, Web 3.0 and Metaverse, the world is gearing up to adopt innovation at an even faster pace. We could compare the world to a train where the engine and the first several bogies are newly made and of very advanced technology, but with the latter part of the train having very old, non-airconditioned bogies comprising the underdeveloped world.

Digital pitfalls

This innovation, besides bringing huge amounts of development, is also likely to create new complexities and bring more and more digital fraud, as it is the same intelligent minds who just happen to think differently.

This scenario has therefore brought us to a uniquely interesting inflection point. While getting on to the fast-moving train of innovation is a must, the number of fraudulent digital transactions is increasing multi-fold.

Therefore, incorporating customer awareness has become a critical factor. While each company is working towards easing the consumers’ journey toward digital, it is essential businesses do not open avenues for fraudsters. The average digital consumer is not aware of his or her rights while organizations employ a battery of lawyers to protect their interests. Currently, besides data theft, there are three key categories of fraud - phishing, bot activity, and brand infringement.

Of this, phishing continues to be the most popular way of committing fraud. Additionally, ransomware attacks have become more sophisticated, thereby delivering a bigger negative impact on digital business.

The reason these two mantras – resilience and fraud management - could be interlinked is because the same quality of resilience would need to be aggressively used to plan and handle digital fraud and consumer awareness about fraud. Do remember, in the digital world, no country can say that they would just need to protect their physical borders and remain safe…