RTA Digital Revenues 2020-1627720824216
RTA's revenues from e-payment and smart kiosks reached Dh2.655 billion in 2020 Image Credit: Supplied

Dubai: Revenues from e-payment and smart kiosks of Dubai’s Roads and Transport Authority (RTA) reached Dh2.655 billion in 2020.

The figure was announced by Mattar Mohammad Al Tayer, Director-General and Chairman of the Board of Executive Directors, RTA. Also in 2020, the number of RTA’s digital transactions reached 527.146 million, the number of registered users on its digital platforms hit 2.162 million, and the number of its smart app downloads clocked 6.136 million.

Al Tayer said the rate of digitisation of RTA’s transactions exceeded 91 per cent, and customers’ happiness rating index recorded 96.2 per cent. He added that RTA’s digitisation drive contributed to reducing the number of transactions processed at customer happiness centres by 64.5 per cent in 2020 compared to 2019.

Uninterrupted services

Al Tayer said: “RTA was among the first government entities that had transformed all transactions of customers into smart services featured by innovative designs and accessibility. Accordingly, RTA was in a position to ensure the continuity of business and deliver customer services at high class standards during COVID-19 lockdown.”


Digital strategy

RTA is currently updating and following up the implementation of 111 projects as part of its digital strategy 2020-2024. It intends to launch “a roadmap of future technologies” in the last quarter of this year, and undertake a roadmap of 5th Generation technologies in the second quarter of next year.

The size of RTA’s big data by the end of 2020 amounted to 127 terabytes, which is equivalent to archiving 64 billion papers. The number of smart screens installed by RTA amounted to 970 screens.

Virtual debit card

“Recently, RTA developed nol digital services that improved the balance recovery services and the launch of nol Pay App involving the first virtual debit card of public transit means in collaboration with Huawei. RTA also launched the nol Emaar card offering holders up to 40 per cent Emaar discounts. RTA is the first government entity to use the latest Apple’s technologies in the payment of car parking fees,” said Al Tayer.