An Emirates Loto collectable card. Refunds are available till September 15. Image Credit: Supplied

Dubai: Refund requests for unused Emirates Loto will be accepted only until September 15, EWINGS, managing operator of Emirates Loto, announced on Friday.

In a statement sent to Gulf News, EWINGS said: “Participants who purchased collectables online or offline and are still yet to request a refund, will have until September 15 this year. Anyone who purchased collectables via the website or mobile app can still submit a refund form on the Emirates Loto website.”

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Emirates Loto operations were suspended on July 18, citing ‘upgrades to customer-centric touchpoints’ as reason.

“Emirates Loto will continue to work behind the scenes ahead of the relaunch later this year and will continue to support communities across the UAE and beyond through philanthropic and CSR initiatives that are aligned with its corporate mission and values,” the statement added.

For those who have unscratched collectables purchased from a store, may return to:
* Abu Dhabi (Metro Manila Hypermarket in Electra Street and Pinoy Manila Grocery in Defence Street)
* Dubai — Sheaar Al Madina Supermarket (17 — Al Qusais Industrial Area)
* Sharjah (Metro Manila Hypermarket in Abu Shaghara and Metro Manila Supermarket on Al Wahda Street)
* Ajman (Metro Manila Hypermarket in Al Karama Area)
* Fujairah (Metro Manila Supermarket on Al Qala Street)
* Ras Al Khaimah — Gulf Hypermarket (Al Muntasir Street).
* Umm Al Quwain — Bu Basheer Supermarket (Old Industrial Area).

Emirates Loto has designated a team of dedicated customer service advisers who can be reached via its social media channels, email (customer.support@emiratesloto.com) or by calling the toll free number 800 5825 between 8am and 10pm daily.