Dubai: Shaikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of the Dubai Executive Council, inaugurated Dubai Electricity and Water Authority’s (Dewa) Block Chain initiative for Green Charger.

The Blockchain initiative supports Dubai Blockchain Strategy. The Blockchain strategy is the first of its kind in the world, and aims to achieve a significant advance in supporting the technological and digital transformation in Dubai.

Shaikh Hamdan inaugurated the initiative during his visit to Dewa’s stand at Gitex 2017. He was accompanied by Shaikh Ahmad Bin Saeed Al Maktoum, President of Dubai Civil Aviation and Chairman and Chief Executive of Emirates Airline and Group, and several senior officials from the public and private sectors.

Shaikh Hamdan was welcomed by Saeed Mohammad Al Tayer, Managing Director and CEO of Dewa, and was briefed on the latest services, initiatives and smart solutions that support the Smart Dubai initiative to make Dubai the smartest and happiest city in the world, by contributing to sustainable development, upgrading government work to the highest standards, and enhancing customer experience, to achieve happiness for everyone.

"Dewa has adopted an approach to enhance cooperation between local and international partners. This supports the vision of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai the smartest and happiest city in the world. This approach also supports the Dubai 10X initiative, to propel Dubai towards the future, making it 10 years ahead of other global cities, through government innovation, and to enhance Dubai's leadership in shaping the future,” said Al Tayer.

“We are keen to participate in Gitex, as it highlights our most important technological achievements in terms of smart services, networks, smart meters, AI, robots, Internet of Things (IoT), big data and cloud computing. This supports Dewa's efforts to enhance customers' experience in clean energy, energy efficiency, energy and water conservation, to keep pace with the Fourth Industrial Revolution, as well as presenting innovative initiatives that contribute to customer happiness, in line with the objectives of the Dubai Plan 2021 to make Dubai a smart, integrated and connected city," added Al Tayer.

"Dewa has made great strides in its smart transformation with its clear strategy to keep up with the latest technologies and developments and best international practices. The adoption rate of Dewa's smart services reached 80 per cent, ahead of the schedule set by Shaikh Mohammad, to reduce the number of visitors to government offices by 80 per cent by 2018," added Al Tayer.

In line with its vision to become a sustainable innovative world-class utility, Dewa's stand at S2-D1, which is part of the Dubai Smart Government's pavilion, will review the Future Centre for Customer Happiness, recently inaugurated at Ibn Battuta Mall. It depends on Artificial Intelligence (AI), and provides smart and innovative services to all stakeholders. The centre also features the Tayseer bill payment service via Emirates NBD or Dubai Islamic Bank cheque deposit machines, as well as the Beam Robot, which uses both audio and video to connect with Dewa customers.

Dewa also reviewed its Rammas service, a virtual employee which uses AI to answer customer enquiries, and is available 24/7 on Dewa's website, smart app, Dewa Facebook page, Amazon's Alexa service, and the Pepper Robot available at the Future Centre for Customer Happiness.

In addition, Dewa highlighted its 3D-Printed Lab, Big Data initiative, and the smart monitoring of household energy applications, which allows customers to monitor the consumption rate of electrical appliances in their houses.