BMC Software launches business service management strategy

BMC Software and Remedy launched its business service management (BSM) strategy recently.

"Feedback on BSM from the customers was very positive," said Tim Peck, general manager of BMC Middle East.

BMC Software and Remedy awarded some among its customer base, including National Bank of Dubai, Saudi Aramco, Riyad Bank, National Commercial Bank, ADCO, Saudi Telcom, Qatar Telecom, MTC Vodafone Bahrain, Vodafone Egypt, for their excellence in enterprise and service management. BMC Software also recognised its local partner Elite Computer Solutions for its business growth during the past three years.

BMC Software is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. BMC Software is represented in the Middle East by Distribution partners Cosmos Software and Elite Computer Systems.

Remedy, a BMC company headquartered in Mountain View, California, provides Service Management software that enables organisations to automate and manage internal and external service and support processes.