Dubai: While shoppers have complained that some malls fail to stop playing music during the adan or Islamic call to prayer, officials at Dubai's malls have rejected allegations of insensitivity on their part.

BurJuman centre enforces a '15 to 20 minute' prayer break after the adan, said spokesperson Sabina Khandwani. "Security responds immediately to any outlets that play music during the adan, and has it turned off," she said.

Wafi Mall bars outlets from playing music during adan, and is in the process of devising a formal policy on the matter, said Victoria Smith, Marketing Manager at the mall.

Ahmad Yousuf, General Manager for the Dubai Shopping Centre, said that it is hard to control what every outlet in the mall did, but pointed to the mall's policy of requiring outlets to switch off music during prayers.

"There have been complaints regarding loud music being played during prayer time in food courts or shops. Consequently, a memo has been issued to all shops asking them to switch off music or reduce the volume," he said.