Abu Dhabi: The Ministry of Labour has decided to grant Tas’heel service centres in Abu Dhabi complete exclusivity in providing cancellation services starting April 6.

The decision has been taken within the framework of implementing the second phase of the ministry’s plan to withdraw services gradually from typing centres and restricting this service to the seven Tasheel centres in the city.

“Restricting cancellation services, which vary between 18 types, to Tas’heel service centres came after the ministry’s in-depth research,” Humaid Bin Deemas Al Suwaidi, Undersecretary of the Ministry of Labour for Labour Affairs, said.

The first phase was limited to issuing, renewing and modifying all data related to labour cards, then after reviewing and evaluating customer satisfaction, which was recorded at 87.4 per cent, the ministry decided to implement the second phase.

He pointed out that the ministry has adopted within its customer satisfaction questionnaire, a measure of evaluation similar to that in Shaikh Khalifa’s government excellence award.

“Six types of questions were asked to determine their satisfaction rate in terms of service, beginning with the time spent to complete the service, staff efficiency, providing a clear list of requirements, service delivery, inquiry knowledge and finally staff behaviour and treatment of customers,” Bin Deemas said.

Customer satisfaction

“Customer satisfaction is a key indicator to determine the quality of services provided,” he added.

Bin Deemas confirmed the ministry’s commitment towards providing support to all service centres to ease processes so as to contribute to the achievement of its goals in terms of the provision of services according to ministry standards and to boost the Emirati workforce at the centres.

Khalil Khouri, Director of Tas’heel service centres in Abu Dhabi, said that the move will include all cancellations, such as labour cards in general as well as cancellation due to contagious diseases, death, or staying outside the country for more than six months, in addition to the cancellation of establishment cards.

“All our staff members are ready to offer this upcoming cancellation service, as our 180 national employees have been well trained to adapt to the new mechanisms of completing cancellation transactions with ease and speed to meet customer satisfaction levels,” Khouri said.

There are seven Tas’heel centres in Abu Dhabi, Muamalat Centre on Shaikh Zayed 1st Road, Enjazat Services in the Mussafah Industrial Area, Joud Public Services Centre on Mussafah Street, Creative Centre on Al Muroor Street, Infiniti Service Centre in Marina Mall, Union International Typing Centre in Al Zahya (Tourist Club) area and the Irada Service Centre located on Shaikh Rashid Bin Saeed Al-Maktoum Street.