IndiGo flight cancellation: Refund and waiver rules for Air India, Air India Express travellers

Air India and Air India Express have capped economy fares on non-stop domestic routes from December 4 to comply with the Ministry of Civil Aviation’s directive and curb sharp price spikes.

The airlines are offering a one-time free change or cancellation for tickets booked on or before December 4 for travel up to December 15. Passengers must make changes or cancellations by December 8, with fare differences applying for rescheduled trips.

Support has been strengthened through 24x7 contact centres and travel agents, with additional staff deployed to handle high call volumes.

To clear backlogs, both carriers are operating extra flights, maximising seat availability and offering complimentary cabin upgrades where feasible. Special discounted fares are also available online for students, senior citizens and armed forces personnel and their dependents.

Air India and Air India Express have capped economy base fares on non-stop domestic routes, following the Ministry of Civil Aviation (MoCA) order.
The revised fares are being rolled out across booking systems and will be fully active shortly.

You are eligible for a fare difference refund if:

The airline will refund the differential amount between what you paid and the capped fare.

You do not need to raise a separate request.

You qualify for a one-time free change or full refund if:

Your options:

Note: If you reschedule, any fare difference for the new date will apply.

You can manage your booking through:

To move passengers faster, the airlines are:

Extra concessions are available for:

These can be booked directly through airline websites and mobile apps.