Dubai: Come July, vehicle owners in Dubai will be able to avail a range of services offered by the Roads and Transport Authority (RTA) at their doorsteps.
The RTA announced on Tuesday that it is launching its ‘Reach-out-to-Customers’ initiative next month, which will provide several vehicle-related transactions that require the presence of the customer in person at the location of the customer’s choice.
Sultan Al Marzouqi, director of Vehicle Licensing at RTA’s Licensing Agency, said that the step is intended to enhance customers’ satisfaction by reaching out to them at their locations in Dubai or other emirates.
“The objective of this initiative is to delight customers by reaching out to them anywhere in Dubai or other emirates for processing their transactions through several representatives of service providers accredited by RTA,” said Al Marzouqi.
The services covered by this initiative include vehicle ownership, transfer of vehicle ownership, export of vehicles and change of vehicle ownership.
“These vehicle transactions require the customer’s presence in person for signing the papers to complete the transaction. RTA has, therefore, opted to make it easier for customers by reaching out to them in Dubai and other emirates. In such a case, the transaction fee has to be paid in cash only,” added Al Marzouqi.
He said that initiative will have a host of benefits including enhancing the role of service providers, ensuring the processing of transactions according to the set procedures, activating the role of mobile testing, ensuring smooth and timely processing of transactions, and creating a possibility for adding other services in future.
It is not yet clear how one can apply for this facility and what will be the additional cost to avail the services at the doorstep.