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Dubai Customs’ service centres to remain closed on October 26

Service transactions provided by government entities in Dubai will be available only via smart channels

Gulf News

Dubai: Dubai Customs’ service centres will remain closed on Thursday as part of their participation in “A Day without Service Centres”.

The day, which will see service transactions provided by government entities in Dubai available only via smart channels, is part of an initiative that aims to encourage customers to use smart channels to pay fees and complete transactions.

The Dubai Department of Finance, being the central entity concerned with collecting public revenues for the Dubai government, has launched the initiative and coordinated with Dubai Customs and other government entities in Dubai to close service centres across the emirate for a day.

Clients will need to turn into smart channels to do their transactions. However, other transactions that require physical appearance will remain open.

“Dubai is no stranger to forward thinking and challenging work. We plan to facilitate service delivery in the emirate and keep abreast of technological advances in the field,” said Mohammed Al Muaini, Director of Inland Customs Centres Management

All service centres under Dubai Customs have prepared themselves to apply the initiative through raising awareness among their clients about the importance of using smart channels instead of seeking manual services, said Edris Behzad, Client Management Director.

Dubai Customs provides 27 smart services to its clients which include business registration, trademark and trade license registration, opening customs account, submission of declarations among many others.

Dubai Customs has developed its services during the last 10 years. It moved up from the lowest rated department in customer satisfaction levels in 2006 to top the list in 2016 scoring 96 per cent on the customer satisfaction index. It’s also the first government department to adopt electronic services in 2009 and the first to turn into a smart department in 2013.