191120 sharjah rain nov 20
File image used for illustrative purposes only. Image Credit: Ahmed Ramzan/Gulf News

Dubai: If your vehicle suffered damages due to the recent heavy rains, you can request for a police certificate for insurance claims in Sharjah, completely online.

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Sharjah Police promoted their ‘To whom it may concern’ certificate service on February 12, and the application process can be completed in a matter of minutes, through their smartphone application. Here are the details.

Step-by-step guide for ‘To whom it may concern’ certificate through Sharjah Police

1. Download the Sharjah Police app, which is available for Apple and Android devices.
2. Open the app and select the ‘service’ option from the menu on the bottom of the screen. This is the second option with a service card icon.
3. Next, select ‘police services’ from the menu on top. This is the second option on the menu, with a police officer icon.
4. Scroll down to select the ‘To whom it may concern’ certificate service.
5. Select ‘Access service’ and then select the certificate category as ‘criminal’.
6. You will then be asked if you want to request this certificate for yourself or others. Select ‘self’.
7. Under ‘certificate type’ select ‘destruction’ and for user type, select the applicable option from ‘resident’, ‘tourist’ or ‘citizen’. If you are a tourist, you will be asked to provide your passport details and if you are a resident or citizen, you will be asked to provide your Emirates ID number. Depending on your email ID, the mobile number registered under your immigration file will show up.
8. Next, provide your email address.
9. You will then receive a one-time password (OTP) on your registered mobile number, which you need to enter to verify yourself as a user.
10. You can then select the details of the damage to your car. Under ‘destruction type’, select ‘vehicle’.
11. Provide the location and date on which the incident occurred.
12. Select the responsible police station from the drop-down menu and then enter the details of the damage that has occurred.
13. Next, select the ‘requesting authority’ as ‘To whom it may concern’. You can also select the option of ‘insurance company’ and then select the relevant insurance company from the dropdown menu. If you select this option, the insurance company will also receive an email with the approved certificate from Sharjah Police.
14. Attach any pictures of the damage and submit the request.

The application will be reviewed by Sharjah Police and if approved, the certificate will be sent to you via email.

For claims in the emirate of Dubai, read our detailed guide here.