How to file a confidential complaint through MOHRE’s ‘My Salary Complaint’ service
Dubai: If you're dealing with unpaid or delayed wages in the UAE but are afraid to come forward, there’s a way to raise your labour complaint without revealing your identity to your employer.
The Ministry of Human Resources and Emiratisation (MOHRE) offers a service called ‘My Salary Complaint’ that lets workers report salary violations confidentially.
Whether your salary is regularly delayed, not paid at all, or you're owed benefits like overtime or end-of-service dues, this service ensures your identity stays protected throughout the process.
It’s an anonymous wage complaint option offered by MOHRE. When a complaint is submitted through this service, the employer is not told who filed it. This is especially useful if you’re worried about losing your job or facing other consequences for reporting the issue.
The complaint is treated as confidential and triggers an official investigation into the company’s payment practices.
To use the ‘My Salary Complaint’ service, you must - have a valid Emirates ID, know your labour card number and not have any pending labour complaints or court cases
You can file the complaint using the MOHRE app or website. Here's how it works:
Enter your details
Submit your personal information, such as your passport number, name, nationality, and date of birth through the app or online form.
Confirm your identity
You will receive a one-time password (OTP) by SMS or email to confirm you're the person submitting the report (not required on the MOHRE smart app).
Investigation begins
MOHRE will review your complaint. If it’s found to be valid, the case is passed to the Labour Inspection Department, which will visit your employer to verify the issue without mentioning your name.
Get notified
You will be updated via SMS once your case is reviewed and resolved. The entire process usually takes around 14 days.
You can track the complaint via:
MOHRE app
MOHRE website
WhatsApp chat at 600590000
Call centre at 80084
Even if you’re reporting anonymously, try to gather evidence such as:
Bank statements or screenshots showing missed payments
Employment contract or offer letter
WhatsApp or email conversations about your salary
For employees working in UAE free zones, the process is different. You must first report your issue to the free zone authority’s mediation office.
If the issue isn’t resolved, they will issue a No Objection Certificate (NOC) so you can take your case to court. Free zone offices don’t have the power to enforce decisions, but they can try to mediate.
No one should have to choose between being paid fairly and keeping their job. With this confidential reporting service, workers in the UAE have a way to speak up safely and get the support they need.
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