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Dubai: Car dealers in the UAE have approved the unified form for purchase contracts proposed by the Ministry of Economy to facilitate procedures and protect consumer rights. The agreement was conveyed to Dr Hashim Al Nuaimi, Director of Consumer Protection Department at the Ministry of Economy, when he met with senior representatives from automobile dealership firms in the UAE today.

Kevin Jones, Senior General Manager- after sales at Al Futtaim Motors, said that the customer contract consists of the documents related to the customer purchase process that includes, invoice, delivery list/Acknowledgment, warranty booklet, and any related document to outline the contract between the dealer and the customer;

Jones added that the unified contracts main purpose is to unify fare treatment and clarity to all consumers of the UAE under the umbrella of the consumer protection law, of which has covered the relation between Automotive car dealers and their customers, for example, ensuring the provision of after sales service including parts availability for at least 5 years from purchase date; warranting spare parts for 6 months against manufacturer defects subject to proper usage.

He explained that the service agreements are offered by dealers which can vary among different dealers in terms of validity and coverage, in such cases warranty applies according to contract condition as a mutual agreement between sellers and buyers.


The unified contract form will be obligatory effective the 1st of October 2011. Car dealers violating the new rule will be fined according to Federal Law No. 24 for the year 2006 for Consumer Protection. The contract stipulates that faulty parts must be replaced if they fail on three occasions.