Air India Phuket-Delhi flight probe widens after 300-foot drop, Airbus sends experts

Eight passengers and four crew were injured while confirmatory captain test is awaited

Last updated: August 11, 2026 | 11:03

Nivetha Dayanand, Assistant Business Editor

2 MIN READ

Air India

Dubai: Airbus is sending specialists to assist an investigation into an Air India flight that suddenly lost around 300 feet during cruise, an incident that left eight passengers and four cabin crew members injured.

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The Airbus A320 was operating Air India flight AI2379 from Phuket to Delhi on August 4 with 137 passengers, including three infants, and eight crew members on board when it experienced the sudden loss of altitude.

The aircraft subsequently stabilised and landed safely in Delhi, while India's Aircraft Accident Investigation Bureau has classified the occurrence as a Serious Incident and opened an investigation.

Airbus said it was providing technical assistance to investigators under international aviation rules.

“In accordance with ICAO Annex 13, Airbus is providing technical assistance to the relevant investigating authorities. We are actively supporting the airline and will provide further information as it becomes available. A team of specialists is being dispatched to assist with the investigation,” Airbus said in a statement.

Flight recorders secured

Indian authorities secured the aircraft's Flight Data Recorder and Cockpit Voice Recorder for examination following the incident.

Air India said it could not comment on any findings while the AAIB investigation remained underway.

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“The investigation into the incident is being conducted by the Aircraft Accident Investigation Bureau (AAIB) under the provisions of ICAO Annex 13. As the investigative process is ongoing, Air India cannot comment on any findings or observations related to the investigation. We will continue to extend our full cooperation to relevant authorities as required,” an Air India spokesperson said.

Eight passengers and four cabin crew members were admitted to hospital after the flight landed in Delhi.

Captain's confirmatory test awaited

Both pilots underwent the prescribed psychoactive substance screening following the incident, which forms part of the standard procedures after such an occurrence.

India's Ministry of Civil Aviation said the screening result for the pilot-in-command required confirmatory testing, with samples sent to a designated laboratory for further analysis.

“Samples have accordingly been sent to the designated laboratory for confirmatory analysis, and the final report is awaited,” the ministry said.

Both pilots have been taken off the flying roster by India's Directorate General of Civil Aviation pending completion of the investigation and the prescribed testing process.

Authorities said any further action will depend on the findings of the investigation and the final confirmatory test result.

Investigation continues

The AAIB investigation is being conducted under ICAO Annex 13, the international framework governing investigations into aircraft accidents and serious incidents.

Such investigations are intended to establish the circumstances and contributing factors surrounding an occurrence and identify measures that could prevent similar incidents.

Air India and Airbus said they will continue cooperating with investigators while the probe remains underway.

- With inputs from agencies.

Nivetha DayanandAssistant Business Editor

Nivetha Dayanand is Assistant Business Editor at Gulf News, covering aviation, financial markets and commodities. A business and financial journalist with a strong interest in multimedia storytelling, she regularly takes complex financial and economic subjects beyond the written word, producing explainer videos that make them easier for a wider audience to understand. Nivetha has interviewed senior policymakers, business leaders and global financial figures both on and off camera. Her past guests include UAE Minister of Economy and Tourism Abdulla bin Touq Al Marri, Khaled bin Alwaleed Al Saud, a member of the House of Saud and the founder and CEO of KBW Ventures, Jihad Azour, Director of the Middle East and Central Asia Department at the International Monetary Fund and Indian ministers Hardeep Singh Puri and N. Chandrababu Naidu. She has also hosted and moderated panels, conferences and awards shows, bringing her newsroom experience to live conversations on business, finance and the economy. An Erasmus Mundus journalism alum, Nivetha is drawn to stories that affect people directly and to reporting that gives a platform to voices that might otherwise go unheard. She was among the first journalists to speak to Petrofac employees in the UAE about unpaid salaries, broke the news of the planned demolition of Dubai’s well-known “Toyota Building”, and helped set the record straight on widely circulated claims that a giant replica of the Moon was coming to Dubai. More recently, her exclusive interview with EDGE Group CEO Hamad Al Marar revealed how the UAE-based defence group deployed its systems along the country’s shore border and established a geofence around the UAE within 48 hours of the February 28 escalation. Prior to joining Gulf News, Nivetha worked at ITP Media, where she helped launch Finance Middle East, a new publication covering the region’s financial sector. Her role spanned reporting and editing, video production, interviews and events. Across print, digital, and video, she focuses on finding the people behind business stories and explaining why those stories matter to the audience reading or watching them.