Zoomlion International Trade Company initiated its 2023 Zoomlion Global Service Tour —The United Arab Emirates (UAE) Station. This Zoomlion Global Service Tour activity will dispatch more than 30 professional engineers and 9 service vehicles to visit important customers in three key regions: Abu Dhabi, Dubai, and Sharjah
During the activity themed "More Than You Care", Zoomlion's professional service team will provide customers with free on-site services to ensure the best performance of the machines put into operation. The service team will not only overhaul and maintain the products, but also conduct in-depth face-to-face exchanges with customers to learn about their needs, listen to their voices, and thus provide them with comprehensive solutions to their problems.
Meanwhile, the service team will also continue to promote a variety of after-sales feedback channels to customers. Recently, Zoomlion has launched the "Zoomlink" service application overseas which is an intelligent device management application.
After downloading it and completing registration, customers can manage their equipment through mobile phones. Currently, this application features functions such as personnel management, self-service inquiries for repair, tracking of service progress, and evaluations. The newly launched "Zoomlink" notably caters to customers’ needs for timely equipment repair and digital management.
As a crucial hub of the Belt and Road, the UAE becomes one of Zoomlion's key overseas markets. Zoomlion Gulf FZE, registered and established in JAFZA, Dubai, in 2007, has now become a central platform integrating administration, warehousing, spare parts, service, and logistics, which aims to enhance Zoomlion's influence in the Middle East region. Meanwhile, as the first enterprise in China's construction machinery industry to build a spare parts center overseas, Zoomlion's first overseas spare parts center was settled in Zoomlion Gulf FZE in Dubai, providing local customers with high-quality product experience and after-sales service.
This Zoomlion Global Service Tour activity embodies the determination of Zoomlion to improve its service level and also demonstrates its good corporate reputation and customer-centric values. Zoomlion is a leading enterprise in the global construction machinery industry. Looking ahead, Zoomlion will work harder to provide customers with better solutions and establish a more comprehensive service system, thus continuing to lead the industry's service standards.
Global Service Tour Highlights
Embarking on a journey that redefines customer support, Zoomlion's Global Service Tour features a dedicated team of 23 experienced engineers working in tandem with 7 skilled Graduate Engineer Trainees. This combined expertise ensures a comprehensive approach to on-site service provision. With 9 service pickups strategically deployed, the tour spans key regions and customer hubs to deliver unparalleled support.
Comprehensive Coverage and Expertise
The Global Service Tour extends its robust support to an impressive roster of 70 machines, covering a diverse spectrum of machinery critical to construction operations. Zoomlion's commitment to optimizing performance and longevity is a testament to its dedication to customer success.
Fostering Connections Across Vital Regions
With a strategic footprint across Abu Dhabi, Dubai, and Sharjah, the Global Service Tour extends its coverage to 25 valued customers. This geographic spread underscores Zoomlion's pledge to fostering strong relationships and providing efficient solutions in vital construction hubs. By bridging geographical gaps, Zoomlion ensures that its services reach customers wherever they are.
Innovating Beyond Conventional Service
The Zoomlion Global Service Tour transcends norms, adopting holistic problem-solving. Skilled technicians engage in insightful dialogues, identifying challenges and growth opportunities. Leveraging industry expertise, they offer solutions to enhance operations and profits. This innovation centres on dialogue-driven collaboration to address challenges and foster growth.
"We Care More Than You Care" - Our Guiding Motto:
Zoomlion's motto, "We Care More Than You Care," resonates through the Global Service Tour, infusing interactions with exceptional dedication and a commitment to surpassing expectations. Zoomlion passionately tends to machinery and business needs, placing customer welfare at the forefront.
The Zoomlion Global Service Tour: Beyond a journey
This Zoomlion Global Service Tour activity embodies the determination of ZOOMLION to improve its service level and also demonstrates its good corporate reputation and customer-centric values. ZOOMLION is a leading enterprise in the global construction machinery industry. Looking ahead, ZOOMLION will work harder to provide customers with better solutions and establish a more comprehensive service system, thus continuing to lead the industry's service standards. As the tour unfolds, ZOOMLION reaffirms its steadfast commitment to customer satisfaction, echoing its motto, "We Care More Than You Care.
