In a landmark event celebrating the UAE’s commitment to exceptional customer experiences, Sheikh Humaid Bin Khalid Al Qasimi inaugurated the sixth annual Customer Happiness Awards (CHA) at The Westin Dubai Mina Seyahi on October 18. Joined by business partner Mohamed Al Banna, Group CEO & Founder of Lead Ventures & Connect Lead, Sheikh Humaid emphasized the importance of these awards in promoting innovative, customer-focused strategies across the nation.
Now in its sixth year, the CHA has become a premier benchmark for recognizing businesses that excel in customer engagement. With a record-breaking 53 companies honored across 16 categories, the event underscored the UAE’s dedication to placing customer satisfaction at the forefront of corporate agendas.
Jatin Deepchandani, CEO and Founder of Plan3Media, reflected on the awards' growth and mission, stating, “Our goal has always been to celebrate true achievement and merit. The remarkable diversity among this year’s winners, each committed to prioritizing customer satisfaction, showcases the UAE’s progressive approach to customer experience. We extend our congratulations to all the winners for setting new standards.”
The evening celebrated trailblazing companies across various industries. Dulsco won Gold for Customer Happiness Team of the Year, while Autostrad Rent A Car received the Gold for Customer Happiness Company of the Year - SME.
ORO24 Developments secured the prestigious Gold for Customer Happiness Real Estate Developer of the Year. Founder and Chairman Atif Rahman remarked, “CHA is an award I look forward to each year because it’s based on genuine merit. This recognition reflects our ongoing dedication to customer satisfaction. Congratulations to CHA for an outstanding and beautifully crafted ceremony.”
Other notable winners included the Telecommunications and Digital Government Regulatory Authority (TDRA), Virgin Mobile UAE, Nakheel Community Management, NX Digital Technology, and Dubai Holding Community Management.
Francis Giani, Chief Community Management Officer at Dubai Holding Community Management, commented, “Customer-centricity remains at our core. These accolades underscore the dedication of our team and reaffirm our commitment to building vibrant communities for generations to come.”
Dr Abdullah Al Nuaimi, Founder & CEO of NX Digital Technology, added, “Winning the Customer Happiness Award reaffirms our commitment to prioritizing customers. It motivates us to continually raise our standards and exceed expectations.”
The 2024 Customer Happiness Awards provided insight into the UAE’s evolving landscape of customer engagement, recognizing businesses that are reshaping customer relationships with meaningful, impactful approaches. This annual event not only honors excellence but also drives continuous transformation in how companies define and deliver customer happiness.
