Dubai: UAE passengers flying with a Philippine carrier will no longer have to pay extra when they make changes to their flight bookings within 24 hours of ticket purchase.
Cebu Pacific Air, which operates flights between the UAE and the Philippines, has announced that it is waiving the rebooking charges of a little over Dh164 and Dh200 (2,300 and 2,800 pesos) on short haul and long haul international flights, respectively. The corresponding fees for domestic flights, estimated to be around Dh107 (1,500 pesos), are also being waived.
The new policy, which took effect on August 1, 2017, benefits Filipino expatriates, other flyers in the UAE and other markets, as well as domestic passengers in the Philippines.
The waiver on the rebooking and cancellations fees can be availed of by customers at all booking channels - whether the tickets are booked through a travel agent, ticket office or call centre.
“We are in the thick of reviewing our processes to see how we can improve our service to all passengers and make it easier for [everyone] to fly,” said lawyer JR Mantaring, vice president for corporate affairs of Cebu Pacific.
“Rebooking and cancellation fees have been a key concern for passengers, especially those who have been able to avail of low fares.”
However, passengers are advised that they may need to pay extra money to cover any fare difference when making changes to their bookings.
The airline has also recently made some changes to its booking systems to enable passengers to secure Manila airport terminal fee or international passenger service charge exemptions when booking via the carrier’s mobile app and website.