Dubai: Emirates Airline’s first class cabins have been rated the best in the world in the latest ranking of international carriers based on customer feedback on travel site TripAdvisor.
The UAE-based carrier was also named the fifth most favourite carrier overall out of nearly 60 airlines. Its business class cabins were also rated number one in the Middle East.
Now on its third year, the Travellers’ Choice awards for airlines was based on airline reviews and ratings submitted by travellers worldwide over a 12-month period.
Singapore Airlines was named the overall winner.
Emirates had earlier unveiled its game-changing first class private suites on Boeing 777 jets. The suites have floor-to-ceiling sliding doors, soft leather seating, high-tech control panels and mood lighting. It also features virtual windows and a personal video-call service.
Customers who reviewed Emirates said they were pleased by the quality of the airline’s service, as well as by the quality of onboard entertainment.
“Although we flew to Milan from [New York] in the economy section of the plane, we felt as though we were in First Class. The service provided by the staff was excellent,” said one reviewer.
“The attendants were top notch and were always visible and anticipating your needs during the flight. Over the course of the eight-hour flight, we were provided with two meals, and as many drinks as we wanted at no cost. The seats were very comfortable and equipped with a telephone, a large TV screen with every movie you could think of and a huge selection of TV programming and music.”
Commenting on winning the award, Tim Clark, president of Emirates Airline said: “ We set the bar a long time ago defining what First Class travel should look like and we continuously invest in product and innovation, so we are very pleased that our customers have recognized our unparalleled First Class experience with this award.”