Saudi Arabia's Prophet’s Mosque introduces digital guidance tools in 23 languages

Dubai: The Presidency of Religious Affairs at the Prophet’s Mosque has introduced a set of digital and field-based guidance services aimed at enhancing the experience of pilgrims during the post-Hajj season.

The new tools, launched by the General Administration of Field Awareness at the Agency for Dawah and Guidance Affairs, include interactive guidance screens installed throughout the mosque. The screens allow visitors to access and download religious materials via QR codes on their smartphones.

The content is available in 23 international languages, providing accessible information to a diverse group of worshippers.

The Presidency said the new tools represent a “qualitative leap” in how it delivers da’wah and guidance services, positioning the Prophet’s Mosque as a model for integrating religious outreach with smart infrastructure.

The initiative is part of the agency’s digital transformation plan, which aims to modernise religious guidance services through the use of smart technologies and multilingual platforms.

The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque, in cooperation with security, health, and volunteer agencies, said it’s implementing well-structured operational plans to ensure smooth movement and organised pathways that provide the highest levels of comfort and safety for visitors at the Prophet’s Mosque, especially at Al Salam Gate, one of the most prominent historical gates of the Prophet’s Mosque, leading to Al Rawdah Al Sharifa area. Throughout the day, it witnesses a growing influx of visitors from across the globe.

Crowd management teams are facilitating procedures to access Al Rawdah Al Sharifa and extend greetings to Prophet Mohammed and his two companions in a spiritual atmosphere filled with serenity and tranquility.

Field personnel are deployed along the designated visit route, beginning at reception and grouping points, passing through waiting and internal organization areas, and ending at Al Rawdah Al Sharifa.

Visitors are guided and informed about regulations and instructions, with additional support through guidance and translation services to assist non-Arabic speakers.

Saudi Arabia has been expanding digital services at key religious sites as part of a national strategy to improve pilgrim services and streamline operations at major Islamic landmarks.

Huda Ata is an independent writer based in the UAE