Heathrow apologises after mass suitcase pile up due to technical glitch

Dubai: London’s Heathrow Airport on Saturday issued an apology after a technical glitch caused a mass of suitcases piling up at a terminal on Friday.

Luggage piled up at Terminal 2 of the UK’s busiest airport following a technical malfunction and some passengers had to fly without their bags while others faced delays at check-in, according to the airport.

Travellers took to social media to complain about two-hour waits at baggage reclaim.

The malfunction had been fixed, the airport said. Airport staff had worked to reunite passengers with their belongings, reports said.

“Two-hour delays for Heathrow Airport T2 baggage reclaim tonight apparently,” a traveller tweeted.

A Heathrow spokeswoman apologized for the disruption. She said: “Earlier today there was a technical issue with the Terminal 2 baggage system which has now been resolved.”

“Passengers are now able to check-in as normal, but a number of passengers who departed from Terminal 2 earlier today may have traveled without their luggage. We are working closely with airlines to reunite passengers with their luggage as soon as possible. We’re sorry there’s been disruption to passenger journeys.