Islamabad: Pakistan Prime Minister Imran Khan has said his ‘Pakistan Citizen Portal’ initiative has proved to be a success.
In a tweet on Wednesday the prime minister expressed his delight that the portal since its launch has been resolving public complaints in an effective way.
The online platform was launched to address public complaints and is “a true medium of empowering the people of Pakistan”, Imran said.
During the last eight months, some 800,000 complaints were registered on this public complaint resolution platform, out of which 680,000 have been resolved, the prime minister tweeted.
The premier took to his Twitter handle to laud the complaint portal which was created by the Pakistan Tehreek-e-Insaf (PTI) government after the party came to power last year.
The PM wrote that 1 million citizens had registered on the portal since its launch.
“On the resolution front: a total of 680,000 complaints were resolved out of 800,000 complaints registered so far,” the premier posted on his twitter handle.
Imran said Pakistan Citizen Portal was the true way to empower citizens and its success was testament of people’s trust in the system.
“No political or bureaucratic reference required to reach out to a public office. PM Hazir Hai” the prime minister added.
The complaint portal set up at the PM Office was inaugurated on October 28, 2018 by the premier. Complaints from the public can be reached to the government through telephone, email or letters. People can also register their complaints through the official mobile app of the portal.
In the beginning the citizen portal was not taken seriously by some government officials and departments and in May, the prime minister had to issue warning to all the concerned ministries, departments and divisions to make PM Citizen’s Portal (PCP) as an effective platform to resolve public complaints.
“Address the 33,000 unresolved complaints registered through the portal within fourteen days”, the PM warned through PM office to its delivery unit.
The unit was also directed to contact those citizens who had withdrawn their complaints to know the reason behind it.
It said that over 960,000 consumers had used the portal and 764,557 complaints were registered [by May, 2019] in which 617,239 were resolved.
Earlier in March, Prime Minister’s Special Assistant on Media Iftikhar Durrani had said Pakistan Citizen Portal resolved over 380,000 public complaints out of 539,000 registered since its inception in October last year.