UAE rolls out new system to measure government performance

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has launched the Proactive Government Performance System, which aims to enhance government performance, improve service delivery, and achieve the strategic goals of the ‘We the UAE 2031’ vision.

By leveraging advanced AI-powered data analytics, predictive capabilities and in-depth analysis, the system will translate the vision's objectives into measurable and actionable results.

Sheikh Mohammed bin Rashid said: “The Federal Government has launched a new performance measurement system that leverages artificial intelligence to enhance decision-making, strengthen oversight of strategic planning, and improve the ability to anticipate future challenges and opportunities.”

“Our commitment to continuous improvement is unwavering. We strive for excellence and aspire for perfection, fully aware that continuous development is essential to progress,” he added.

The system aims to enhance government efficiency and effectiveness through several key functions. It optimises resource use, improves service quality, and monitors the timely implementation of national strategies and plans. It also provides accurate data for decision-making, and promotes transparency through performance monitoring and review.

The system demonstrates impressive capabilities, with an ability to process over 150 million data points monthly. It can measure 45 times more results annually, increasing entities' self-management capacity by 90 percent, and providing leadership with over 50,000 proactive insights annually. By training 200 employees in performance management and data analysis, the system saves over 250,000 hours per year and is ultimately set to support over 250,000 users.

Furthermore, the system fosters a culture of continuous improvement and innovation within the government. It achieves this by benchmarking against best practices and promoting key principles that include measuring community impact, ensuring sustainable results, facilitating seamless data flow, predicting performance, enabling proactive performance, and leveraging an AI-powered intelligent system.

The system's interconnected design ensures data quality, integration, security, and transparency, supporting accurate and proactive decision-making for enhanced government efficiency. This integration facilitates real-time data flow for immediate results measurement, significantly reducing the effort required for data collection, entry, and review.

The system uses real-time data to predict future performance, generating flexible reports that support government decision-making. This capability enhances the ability to anticipate and proactively address future challenges and opportunities, improving efficiency, preparedness, and the ability to capitalise on emerging opportunities.

Moreover, the system contributes to increased government efficiency and effectiveness, enhanced service delivery, greater public trust, stronger decision-making, and stimulated innovation. These contributions make it a vital component of the UAE's ongoing, decades-long commitment to sustainable development across various sectors.

The UAE's government performance system has evolved since its 2008 launch as the Adaa System. It progressed to Adaa 2.0 in 2013, then Adaa 3.0 in 2019, and now culminating in the latest generation: the Proactive Government Performance System.