UAE launches AI-powered HR assistant to transform government services

FAHR's new system set to offer 108 services, automates 80 per cent of HR procedures

Last updated: September 10, 2025 | 17:47

1 MIN READ

UAE launches AI-powered HR assistant to transform government services

WAM

Abu Dhabi: The Federal Authority for Government Human Resources (FAHR) has unveiled an AI-powered Human Resources Assistant, a major step in the country’s drive to integrate artificial intelligence into government operations.

The initiative aims to revolutionise HR services, enhance employee experience, and improve workplace efficiency through advanced, accurate, and instantaneous service delivery.

In its first phase, the AI HR assistant will serve more than 50,000 federal employees, offer 108 services and handle 80 per cent of self-service HR procedures. It provides automatic responses to 80 per cent of HR-related inquiries, saving an estimated 170,000 work hours annually in technical and legal support.

Built on a sophisticated AI agent platform, the assistant analyses data from FAHR’s HR information management system “Bayanati” to deliver accurate, personalised answers via interactive written or voice interfaces in both Arabic and English. Employees can access services round the clock through FAHR’s website or mobile app.

FAHR’s leadership highlighted that the initiative supports the UAE’s vision towards zero bureaucracy, helps increase efficiency and position the country as a global leader in AI-driven government services.

Khitam Al AmirChief News Editor

With over 30 years of journalistic experience spanning from Jordan to the UAE, Khitam has spent the past 22 years reporting on national and regional news from Dubai, with a strong focus on the UAE, GCC and broader Arab affairs. As Chief News Editor, she brings extensive expertise in delivering breaking and engaging news to readers. Beginning her tenure as a translator, she advanced through roles as Senior Translator and Chief Translator before transitioning to editorial positions, culminating in her current leadership role. Her responsibilities encompass monitoring breaking news across the UAE and the broader Arab region, ensuring timely and accurate dissemination to the public. Born into a family of journalists, Khitam's passion for news was ignited early in life. A defining moment in her youth occurred in September 1985 when she had the opportunity to converse with the late British Prime Minister Margaret Thatcher during her visit to a Palestinian refugee camp north of Amman. During this encounter, Khitam shared her family's experiences of displacement from their home in Palestine and their subsequent refuge in Jordan. This poignant interaction not only deepened her understanding of geopolitical issues but also solidified her commitment to pursuing a career in journalism, aiming to shed light on the stories of those affected by regional conflicts. Khitam’s commitment to accurate and timely reporting drives her to seek out news that interests readers, making her a trusted source for news on the UAE and the broader Gulf region.

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