Dewa inaugurates Future Centre for Customer Happiness

Dubai: Saeed Mohammad Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, Dewa, has opened the Future Centre for Customer Happiness at Dubai Festival City, DFC, and Dragon Mart 2.

The centre uses artificial intelligence, AI, and robotics to provide smart and innovative services to all stakeholders. This comes in line with the directives of the UAE’s leadership to reduce the number of visitors to government departments by 80 per cent by 2018, by encouraging them to use smart services.

It uses the latest technologies to achieve customer satisfaction, and exceeds their expectations. These include Rammas, the virtual employee that uses AI to answer queries, the Tayseer smart bill payment platform, live chat and the Future Services section to develop Dewa’s services, in line with the highest international standards.