The Dubai Naturalisation and Residency Department (DNRD) introduced a web chat service to make it easier for customers to get information.
Inquiries can now be made through live web chat with customer service executives between 10am and 5pm from Sundays to Thursdays.
Customers need to login to the DNRD website - www.dnrd.ae - to gain access to the “Quick Links'' section and start a chat session with one of the customer service agents through the e-chat link.
The web chat option was introduced in mid-February as part of the new communications channels offered by “Amer'' which also include the toll-free number 800-5111, fax number 04-398 1177, the website www.amer.ae and the e-mail address amer@dnrd.ae.
Major General Al Merri, Director of DNRD, said that the department plans to upgrade the ‘Amer' service (literal translation from local Emirati dialect that means ‘how can I help you?') from a free hotline information centre to a culture of service excellence across the various sectors at DNRD.
Col. Lt. Khaled Al Rozooki, Assistant Director of DNRD for IT Sector said: “Amer service gives us the opportunity to receive customers' suggestions, inquiries, notes and complaints and to reply to them in record time.
"This rapid process will help us maintain the highest levels of transparency and excellence in customer service while ensuring secure transactions. The launch of this innovative service reflects the objective of the DNRD management to improve services and provide customers with the latest technologies to simplify procedures.
"We are delighted to witness the success of the Amer service with its different media channels that aim to provide information, cut down application professing time and increase efficiently and professionalism.''
Your comments
I would like to say a big thank you to Major General
Al Merri, Director of DNRD
for the introduction of ths online web chat services. It will defintely service the public in a great way . State of the Art coming straight from the heart.
Errol D'souza, UAE - Dubai
Posted: March 04, 2009, 09:30
