The Dewa headquarters in Oud Metha. Dewa's latest bond issue was oversubscribed 6.5 times. Image Credit: MEGAN HIRONS MAHON/Gulf News

Dubai: Dubai Electricity and Water Authority (DEWA) has signed an agreement with Western Union to enable DEWA's customers to conveniently collect their security deposit refunds from Western Union agent locations in the UAE and around the world.

According to the agreement, customers can request for refund of their security deposits through DEWA's website or smart app and choose Western Union as the pay-out option. As soon as the customer receives confirmation from DEWA that their deposit is ready for collection, the money will be available from Western Union agent locations in the UAE or around the world within minutes. The move is part of DEWA's continuous efforts to save customers' time and effort.

The agreement was signed by Saeed Mohammed Al Tayer, MD and CEO of DEWA, and Hatem Sleiman, Regional Vice-President for the Middle East, Pakistan and Afghanistan at Western Union.

"At DEWA, we work in the line with the vision of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to provide the best government services that improve the lives of people and to reduce foot-traffic to government centres by 80 per cent," said Al Tayer.

"DEWA seeks to adopt innovative mechanisms that improve the quality of services based on the highest efficiency and reliability standards and provide smart services that enable customers to complete their transactions, any time anywhere, without the need to visit DEWA's offices, to save them time and effort and achieve their happiness. This agreement with Western Union is part of our efforts to work with government and private organisations to provide various options and innovative services to our customers. Now, DEWA's customers who do not wish to transfer the security deposit to another account, can request a deposit refund through Western Union and receive the money from any of its branches or agents around the world," he added.

"We are very pleased to collaborate with DEWA. Consumer convenience is key for Western Union, and we are constantly developing innovative ways to provide choice of channels for fast, reliable money transfer and payments. This service will enable DEWA customers to choose via DEWA's mobile app or website the security deposit refund option - local or international - as it best suits them," said Sleiman.

DEWA has launched the Transfer of Electricity and Water Service (‘Move To' service), which allows all residential, commercial and industrial customers to transfer their current electricity and water accounts to their new location. Additionally, customers can transfer their deposit and data, when moving from one property to another, within Dubai, as soon as they get their Ejari contracts from any of the 800 real estate companies accredited by Dubai Land Department.

Customers can also deactivate electricity and water services, and get their final bills using DEWA's smart app or website.

Customers can also get their security deposits transferred directly to their local bank accounts, using their IBAN numbers, or choose to receive a cheque by express mail to their local address. Now, customers can also collect their security deposit refunds at Western Union agent locations in the UAE or around the world.