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Aster Pharmacy: Innovation and customer satisfaction helm growth strategy

Region's leading pharmacy chain backed by close to three decades of experience in pharmaceutical retailing

  • The changing face of Aster Pharmacy — The UAE’s 1st eco-friendly pharmacy at City Centre DeiraImage Credit: Supplied
  • Image Credit: Supplied

The word Aster is synonymous with the term Healthcare in the region today. What started as a passionate Doctor’s mission to treat people well and provide affordable healthcare to everyone in the year 1987 has now transformed into one of the largest healthcare set ups in the region.  

Aster Pharmacy, a division of Aster DM Healthcare is backed by almost three decades of experience in pharmaceutical retailing. Recognised today as the region’s leading pharmacy chain, Aster Pharmacy started this journey with just one pharmacy in 1989 with a vision to create customer centric and easily accessible friendly pharmacies in every neighborhood that “deliver good health and happiness”.

Today, Aster Pharmacy has become a household name in the UAE and has emerged as the brand of choice amongst pharmacies due to its solid availability, customer first orientation and its commitment towards fostering 
innovation. 

Aster Pharmacy has already dotted the GCC healthcare landscape with over 200 pharmacies thereby touching upon the lives of millions. Driven by a zeal to innovate & excel, Aster Pharmacy has led various first-of-its-kind unique initiatives in the region – to name a few:

• Aster Pharmacy is the only pharmacy chain that offers its customers a 24/7 access to a pharmacist providing personalised customer service via its dedicated contact center (800-700-600). Customers can access a dedicated team of multilingual pharmacists who counsel & provide healthcare advice round the clock. 

• Aster Online, UAE’s first online pharmacy www.asteronline.com that allows you to shop for wide variety of non-pharmaceutical & OTC products at a click of a button and also enables you to upload your prescription from any remote location to get your medicines delivered anywhere in Dubai.

• Aster Secure Rewards Program, the first pharmacy rewards program in the region, now with more than 300,000 happy and secured customers, 

• Another first-of-its-kind initiative is the Aster Pharmacy at Deira City Center; this is the regions first Eco-friendly pharmacy that is made up of 80 per cent recyclable material.

With every new innovation, Aster Pharmacy works incessantly to bring itself closer to its customers so as to fulfill its mission of having an Aster pharmacy in every neighborhood and a knowledgeable Aster pharmacist available 24/7 for every house hold!

The concept of a “friendly neighborhood pharmacy” is not only a statement but a deep-seated philosophy for the brand. Every aspect of the business is meticulously planned to ensure that our customers get the best of everything.

Right from being present in every neighborhood, to offering a pleasant ambience with ease of navigation, acceptance of the widest insurance network, extensive range of products along with our friendly and courteous staff makes Aster Pharmacy the pharmacy of choice for all.

 

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