The expansion of 5G and Wi-Fi 6 networks will improve bandwidth and speed, and reach areas where fiber is prohibitively expensive. Frontline mobile workers, telehealth, manufacturing, and education will benefit. As workforces become more mobile, especially with remote working arrangements gaining widespread popularity, businesses would require even more agility moving forward. “Through using observability solutions, teams can shift to keep an eye on the data and insights that matter,” said Shukri Eid, Managing Director for the Gulf Region at Cisco. Another major trend the Cisco executive sees emerging is the potential of mobile apps to transform customer experiences to ‘brand excitement’. Companies that can turn huge amounts of real-time information to actionable initiatives in a personalized way can transform baseline customer satisfaction into deep customer engagement, excitement, and loyalty. Consumption models for technology will continue to shift, especially as more features and capabilities become available via software, whether on site or in the cloud. “These pay-as-you-consume models are far too flexible and cost effective to ignore,” he added. “They will enable organizations to pay only for the technology features they need, and can then quickly scale other services when required.”