Dubai: Emirates NBD was voted by consumers to win the award for the Most Recommended Retail Bank in the UAE in the Middle East at The Asian Banker's 2020 BankQuality Awards.
As part of its 2020 BankQuality Consumer Survey on Retail Banks, The Asian Banker gathered feedback from 3,000 consumers in the UAE, Saudi Arabia and Egypt on satisfaction with their retail banks.
The survey assessed consumer perception, attitude and loyalty to financial institutions based on experience with service, channels, products and COVID-19 support initiatives. The findings were derived as a BankQuality Score for The Asian Banker's evaluation of the Best Retail Finance Institutions in the region.
Emirates NBD scored high in different areas such as mobile banking, personal loan, and remittances. The bank was commended for its leadership in innovation, digitisation, and customer experience, particularly through the challenging year of the pandemic when banks faced pressure to accelerate delivery of digital services.
“We are honoured to be recognised by The Asian Banker as the national and regional champion in retail banking. An award based on positive consumer feedback is the most rewarding endorsement and we are grateful to all our customers for their support in helping us achieve these distinctions,” said Marwan Hadi, Executive Vice President and Head of Retail Banking, UAE at Emirates NBD.
Emirates NBD was an early mover in banking digitisation and innovation, investing Dh1 billion to digitise customer interactions and processes. The bank’s robust digital infrastructure has enabled it to offer seamless banking services to customers despite COVID-19 related restrictions.
