Dubai: Emirates has been named one of the ten best airlines in the world for 2018 by a consumer-aviation rating site.
The UAE-based carrier came fourth in the latest rankings by Skytrax, the airline industry’s equivalent of the Oscars, announced recently.
The airlines were ranked based on the feedback from more than 20 million customers across 100 countries.
The top prize went to Singapore Airlines, which received the award at a ceremony in London on Tuesday.
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Another Gulf carrier, Etihad cracked the top 20. Ranking 15th on the list, Etihad has beaten Air France and all the US-based airlines.
Aside from landing in the top ten, Emirates also won the best inflight entertainment award for the 14th year in a row and a service excellence award for best airline staff service in the Middle East.
“It’s an honour to be recognised by Skytrax for our commitment to innovation and service excellence. We always work hard to stay creative, relevant, and continue to build content that appeals to our multi-national and multi-cultural passengers,” said Patrick Brannelly, Emirates’ divisional vice president, customer experience.
More than 20 million respondents from at least 100 nationalities participated in the Skytrax survey that was conducted from August 2017 to May 2018. The latest survey noted an increase in the number of Chinese respondents.
Here's a quick look at some of the world’s top airlines 2018
The airline earned the highest scores for its premium check-in facilities and priority baggage service at Changi Airport. First Class customers were likewise happy with the airline’s lounge in Singapore, particularly the seats, washrooms, food, WiFi service, power/ charging points and communication skills of the staff.
Overall, the airline’s customers who took premium economy in long-haul flights and economy in short-haul flights were extremely pleased.
ANA All Nippon Airways
The biggest airline in Japan, ANA serves 80 international and more than 110 domestic routes. The biggest operator of Boeing 787 was rated highly for the quality of its onboard product and staff service, as well as its home base airport service.
The airline has definitely wowed customers for the quality of its service and facilities aboard its aircraft, landing the perfect five-star rating for its first class cabins in long-haul flights, inflight entertainment, onboard WiFi/ connectivity and inflight entertainment in both long and short-haul flights, as well as seat comfort in short-haul flights.
The standard of shower facilities and delectable dining options at Emirates’ First Class Lounge in Dubai, as well as the priority boarding service at the airline’s terminal in Dubai also earned a five-star rating.
Also high ratings (4.5 stars) were given to Emirates’ priority baggage service in Dubai; seat availability and comfort, quality of food served, choice of beverages, WiFi service, access to power/ charging points and staff language skills at the First Class Lounge in Dubai .
Customers raved about the transfer service assistance, priority boarding service and staff assistance arrival of Eva Air at Taipei Taoyuan Airport.
Long-haul flyers were likewise happy with the cleanliness of the aircraft cabins and seats, washroom, amenity kits, duvet, pillows and turndown. The carrier also earned great feedback with regards to cabin staff service, especially in terms of speed and timing and responding to customer requests.
Cathay Pacific Airways
Swiss International Air Lines
China Southern Airlines
Air New Zealand
KLM Royal Dutch Airlines
Hong Kong Airlines