Air India ticketing system to be web-based

Air India will introduce a new web-based ticketing system at selected travel agents once Air India Express starts operations to the UAE and Oman.

Moreover, Air India's frequent flyer program-me will not be valid on the low-cost airline.

"Selected travel agents, maybe about 15 in Abu Dhabi and 40 or so in Dubai, will be appointed to do the ticketing via a web-based system," a senior official of Air India disclosed.

Air India works with all IATA travel agents. Low-cost airlines enjoy some flexibility with regard to ticketing.

"Low-cost airlines can appoint their own ticketing agents.

"As for the frequent flyer programme, I think it is a big no," the official said.